Which devices are supported?
Planoptx requires iOS 26 or later. On-device Apple Intelligence (itinerary AI) works on iPhone 15 Pro and newer; other devices use built-in heuristic fallbacks that still produce useful plans.
Support
How can we help?
FAQ, troubleshooting tips, and ways to reach us. This page is the official support URL for App Store Connect.
Contact
Email us at ayan.rchowdhury@outlook.com. We typically respond within 2 business days.
Include your account email and, if relevant, device model and iOS version.
Frequently asked questions
Why doesn't AI itinerary generation work?
On-device AI requires a supported device, English locale support, and Apple Intelligence enabled in Settings. If unavailable, Planoptx automatically falls back to offline templates. See Settings → Apple Intelligence on your iPhone.
Restaurant or hotel names don't match Maps
Create a new trip after updating the app — older saved trips keep previous activity names. Pick your destination from autocomplete so coordinates are saved; generation needs network access for Apple Maps lookups.
My trip shows the wrong number of days
The Return date is the day you leave (inclusive). Example: start 26 May, return 27 May = 2 days, 1 night. Check both dates on the trip basics step.
Sign-in or confirmation email issues
Account email is handled by Supabase. If confirmation emails don't arrive, check spam or contact support — your project may need custom SMTP (e.g. Resend) for production. Magic-link and password-reset links must open in Safari on your iPhone.
Voice or camera permissions
Voice expenses need microphone and speech recognition access; receipt scan needs camera or photo library. Enable them in Settings → Planoptx if prompted.
Can I plan a multi-city trip?
Yes — turn on Multi-stop when creating a trip (premium). Add each city with its number of nights; Planoptx builds a per-leg itinerary with automatic travel days and one shared budget across the whole journey.
Where are my scanned receipts and bookings saved?
With premium, the photo you scan for a receipt or booking is saved alongside that expense or booking and can be reopened any time — including in a Receipts & proof gallery on the trip summary. These images are stored only on your device and are never uploaded.
How do premium passes work?
Buy a trip pass in-app (Weekend $1.99 / Trip $4.99 / Long Trip $9.99 / Annual $29.99). Premium unlocks for the pass duration. See pricing for the full feature list.
How do I delete my account?
See our dedicated account deletion page — required by Apple for apps with sign-up.